Saunier Duval

Product Types

Boilers & Auxiliary Parts

Recall Date

21st Dec 2000

Serial Numbers

All serial numbers for boilers manufactured between February 1998 and July 1999

Contact Details

Tel: 0800 9157722, Hepworth Heating Ltd., Nottingham Road, Belpar, Derby, DE56 1JT.

Manufactured Dates


Investigator Name

Carey N.J



Glow-worm Energysaver Combi 100
Saunier Duval Ecosy 28E and SB28E
Manufactured between February 1998 and July 1999

Hepworth Heating has detected a problem which can occur with one type of its central heating boilers. It concerns a possible defect in the heat exchanger, which can lead to overheating and premature failure.

As a precaution we urgently request you do the following:

Step 1. Check to see if you are in possession of the boiler type listed above.

Step 2. Measure the height of your boiler (see diagrams below).

Step 3. If the boiler is 985mm (38.8in.) high, call our free information line, 0800 9157722, as soon as possible between 8am and 10pm, even during the weekend. Only boilers of this particular size are affected.

Step 4. If it is established your boiler has this problem, Hepworth will carry out the necessary repairs free of charge.

Hepworth apologises for any concerns this may cause and thanks customers for their co-operation.

Hepworth Heating Ltd., Nottingham Road, Belpar, Derby, DE56 1JT.

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