Important Product Information for Fridge Freezers
IMPORTANT SAFETY NOTICE
Please check your Beko Fridge Freezer Now
It has come to our attention that in a very small number of incidents, the defrost timer on a certain production range of BEKO frost free refrigeration can fail and overheat. We are seeking to contact owners of these products to carry out a free of charge modification to the defrost timer.
We deeply regret any incident involving any Beko product and we are working with all relevant organisations to rectify an identified problem with some of our fridge freezers. Quality, customer safety and satisfaction is paramount to Beko; all its products are independently tested before being placed on the market and meet all UK and European safety standards. The number of incidents to which these products have been potentially linked is extremely small, nevertheless, as a responsible manufacturer, we have decided to proactively contact the owners of these fridge freezers to make a free in-home modification to remove any potential risk with this component.
We apologise for the difficulties that some customers have experienced in contacting us; we have received a large volume of telephone enquiries, and we urge customers to check their model online before calling the Customer Careline. However customers with any concerns should contact us directly.
The BEKO frost free fridge freezer models affected were manufactured between January 2000 and October 2006. These have a serial number that begins with either 00, 01, 02, 03, 04, 05 or 06. and this information can be found on a label inside the fridge. Beko is making a free of charge modification to all affected models, this modification takes approximately 30mins.
Other Beko branded models and all Beko frost free fridge freezers manufactured after this date are unaffected.
Please check your appliance by following the steps below.
Affected model numbers:
CA 5411 FFS/FFW/FFX
CA 7014 FFX
CA 7015 FFW/FFS/FFX
CDA 539 FS/FW/FX
CDA 543 FS/FW/FX
CDA 645 FW
CDA 647 FS/FW
CDA 648 FS/FW
CDA 653 FS/FW/FX
CDA 659 FS
CDA 751 FS/FX
CDA 752 FS/FW/FX
CS 460 FF/FFS/FFW/FFSD
CS 461 FFW/FFS
CSA 4706 FFX
CSB 4606 FFSD/FFS/FFW
Check if your appliance is affected: https://refsafety.beko.co.uk/Home/Intro
You can reach the Beko website for all your brand & product feature enquiries here. Apologies for the frustrations you have experienced in trying to access the site. We would advise that all visitors seeking to verify if theirs is an affected fridge model to continue to check your model number through our service system.
Source: Beko Website: http://site.beko.co.uk/safety.aspx