QE7 and Trac EQ7 automatic timing devices.

Product Type: 
Water Heater Timer
Product Manufacturer: 
GE Grasslin
Serial number(s): 
Not applicable.
Recall Date: 
Friday, 3 June, 2005
Manufactured dates: 
From 1999 to 2005
Contact Details: 
Freephone helpline (0800 408 0048)
Investigator Name: 

Product Recall Notice.

Faulty hot water timing devices recalled

UP to 65,000 faulty hot water timing devices are being recalled over fears they could cause a fire, it was announced today.

The Grasslin QE7 and Trac EQ7 automatic timing devices, used in homes to heat water, have a defect which can lead to the timer overheating, potentially causing a fire.

About 35,000 Grasslin QE7 and Trac EQ7 timers have been sold in the United Kingdom since 1999, with a further 30,000 Grasslin QE7 timers sold in the Republic of Ireland.

The products were made by German firm GE Grasslin, which is now contacting its distributors and electrical contractors to trace and recall each timer.

Each will be replaced free of charge.

Turn off

The firm says householders with the timers should turn the main switch to "off" until the replacement is installed.

When hot water is needed, turn the main switch on and push the boost button. After the water is heated, turn the switch to off.

Do not operate the main switch or boost function while you are asleep or out of the house.

A freephone helpline (0800 408 0048) has also been created for UK customers to contact the firm for advice and to arrange an appointment for the timer to be replaced.

The helpline is open from 8am to 6pm daily until further notice.

GE Grasslin has apologised to customers for any inconvenience.

(Published in the Manchester Evening News newspaper on 5 May 2005)