DC5000

Product Type: 
Digital camera
Product Manufacturer: 
Kodak
Serial number(s): 
All serial numbers
Recall Date: 
Saturday, 21 December, 2002
Manufactured dates: 
Contact Details: 
Telephone: 0870-243-0270 between 0900 and 1700, Monday - Friday (or use the on-line form on the Kodak website)
Investigator Name: 

SAFETY RECALL NOTICE

Kodak DC5000 Zoom Digital Camera Owners

Kodak, in cooperation with the U.S. Consumer Product Safety Commission, is voluntarily recalling the DC5000 Zoom Digital Cameras due to a possible electrical shock hazard.

Consumers should stop using these cameras and contact Kodak immediately for a free inspection and repair.

Kodak DC5000 Zoom Digital Camera
This recall affects the DC5000 camera only.

To receive instructions to return your Kodak DC5000 Zoom Digital Camera, please complete the registration form. Located on the Kodak website: http://www.kodak.co.uk/global/en/digital/cameras/dc5000/recall/dc5KRForm...

We recognize that this may inconvenience you, but your safety and satisfaction are extremely important to us. Please make arrangements to return your DC5000 immediately.

If you have questions, please refer to Frequently Asked Questions regarding the recall.
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Frequently Asked Questions:-

What camera has been affected by this recall?
The only camera affected by this recall is the Kodak DC5000 Zoom Digital camera.

Why is the camera being recalled?
Kodak has determined that some DC5000 Zoom Digital cameras have a manufacturing defect. This poses a risk of an electrical shock.

What will Kodak do if I have a DC5000 digital camera?
Kodak will arrange for free shipping and return of your DC5000 and will cover all charges relating to inspection and any necessary repair by Kodak.

What should I do if I own a DC5000 Zoom Digital camera?
The most efficient way to initiate your return and if necessary, repair, is to complete the registration form. If you prefer, you may also call the Kodak Call Centre at 0870-243-0270 between 0900 and 1700, Monday - Friday.

Does this recall involve any other Kodak camera?
No. This affects the DC5000 model only. No other Kodak cameras are affected by this recall.

How do I know if I have a DC5000 digital camera?
The model name and number are on both located on the front of the DC5000.

How long will the inspection and repair of my DC5000 take?
Time for inspection and possible repair could vary depending upon how many cameras are returned to the service center. Kodak will do its very best to return cameras to their owners as quickly as possible.

I haven't experienced any problems with my DC5000. Do I need to return it?
Yes. Kodak is asking all DC5000 consumers to arrange for the free inspection and repair (as necessary).

What if I choose not to have my DC5000 inspected - am I still at risk?
Yes. We encourage all DC5000 owners to have their cameras inspected by Kodak to ensure their cameras are safe.

Will Kodak provide a refund or replace my camera?
No. The recall is for the camera to be inspected and, if necessary, repaired free of charge.

Published on the Kodak website - http://www.kodak.co.uk