Energysaver Combi 100

Product Type: 
Boilers
Product Manufacturer: 
Glow Worm
Serial number(s): 
All serial numbers for boilers manufactured between February 1998 and July 1999
Recall Date: 
Thursday, 21 December, 2000
Manufactured dates: 
01/02/98
Contact Details: 
Tel: 0800 9157722, Hepworth Heating Ltd., Nottingham Road, Belpar, Derby, DE56 1JT.
Investigator Name: 
Carey N.J
Product Images: 

IMPORTANT SAFETY ANNOUNCEMENT

HEPWORTH HIGH EFFICIENCY CENTRAL HEATING BOILERS

Glow-worm Energysaver Combi 100
Saunier Duval Ecosy 28E and SB28E
Manufactured between February 1998 and July 1999

Hepworth Heating has detected a problem which can occur with one type of its central heating boilers. It concerns a possible defect in the heat exchanger, which can lead to overheating and premature failure.

As a precaution we urgently request you do the following:

Step 1. Check to see if you are in possession of the boiler type listed above.

Step 2. Measure the height of your boiler (see diagrams below).

Step 3. If the boiler is 985mm (38.8in.) high, call our free information line, 0800 9157722, as soon as possible between 8am and 10pm, even during the weekend. Only boilers of this particular size are affected.

Step 4. If it is established your boiler has this problem, Hepworth will carry out the necessary repairs free of charge.

Hepworth apologises for any concerns this may cause and thanks customers for their co-operation.

Hepworth Heating Ltd., Nottingham Road, Belpar, Derby, DE56 1JT.