HP (Hewlett Packard)

Product Types

Batteries & Chargers

Recall Date

9th Jul 2011

Serial Numbers

See below

Contact Details

Manufactured Dates

July 2007 through July 2008

Investigator Name


HP Notebook Computer Batteries - recall

The following notice has been issued by the manufacturer:

Product Safety Recall

HP Expands Recall of Notebook Computer Batteries Due to Fire Hazard

26 May 2011: Hewlett-Packard (“HP”) has announced expansion to a voluntary recall originally announced in May 2009 for the following consumer products. Customers should stop using recalled products immediately unless otherwise instructed.

Further detail is provided on HP’s Web site at

Name of Product: Lithium-ion Battery Packs used in HP and Compaq Notebook Computers

Producer: Hewlett-Packard Company, of Palo Alto, California, USA.

Hazard: The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.

Description: The recalled lithium ion rechargeable batteries are used with HP and Compaq notebook computers. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the underside of the notebook computer. Not all batteries matching the bar codes are being recalled.

Notebook Model Number

Battery Bar Codes (^ in the code
can be any letter or number)

HP Pavilion

dv2000, dv2500, dv2700
dv6000, dv6500, dv6700
‡dx6000, ‡dx6500, ‡dx6700

62940^^AXV^^^^, 65035^^B7U^^^^,
65035^^B7V^^^^, 65035^^BGU^^^^,

dv9000, dv9500, dv9700

65033^^B7U^^^^, 65033^^B7V^^^^,
65033^^BGU^^^^, †65033^^BGV^^^^

Compaq Presario

‡F500, F700
V3000, V3500, V3700
V6000, V6500, V6700

62940^^AXV^^^^, 65035^^B7U^^^^,
65035^^B7V^^^^, 65035^^BGU^^^^,


G6000, G7000

62940^^AXV^^^^, 65035^^B7U^^^^,
65035^^B7V^^^^, 65035^^BGU^^^^,

HP Compaq

*6510b, *6515b
*6710b, *6710s
*6715b, *6715s



†67150^^AXU^^^^, †67150^^AXV^^^^


67059^^V8U^^^^, 67059^^V8V^^^^

‡ *† Additional models / battery bar-codes added: ‡October 2009, *May 2010, †May 2011.

Sold Via: Units were sold via national and regional computer and electronics stores, computer resellers, and online stores including those of HP during the approximate period of July 2007 through July 2008.

Remedy: Consumers should immediately remove the batteries referenced above from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.

Customer Contact: For additional information, visit the HP Battery Replacement program Web site at or contact HP United Kingdom by telephone at: Pavilion, Presario models: 0844 369 0369, other models: 0845 161 0030

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