HP (Hewlett Packard)

Product Types

HP Notebook Computer And Mobile Workstation Batteries

Recall Date

8th Jan 2019

Serial Numbers


Contact Details

Please see this HP webpage for more information and next steps:

Manufactured Dates


Investigator Name

Electrical Safety First

Batteries affected by this program were shipped with specific HP Products sold worldwide from December 2015 through December 2017.

They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.

Products potentially affected:

HP Probook 64x (G2 and G3)

HP ProBook 65x (G2 and G3)

HP x360 310 G2


HP Pavilion x360

HP 11 notebook computers

HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations

HP state that:

Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into "Battery Safety Mode".

Please see this HP webpage for more information and next steps:

Become a member today

Join the association today and start enjoying the privileges of being a member of The UK Association of Fire Investigators.