Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices

Product Type: 
AC Power Cord Microsoft Surface Pro
Product Manufacturer: 
Microsoft
Recall Date: 
Tuesday, 2 February, 2016
Manufactured dates: 
All Products pre July 2015
Contact Details: 
https://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/powercord
Investigator Name: 
LSR
Product Images: 

Microsoft AC power cord recall for Surface Pro, Surface Pro 2 and certain Surface Pro 3 devices due to potential fire and Shock hazard.

Get details and answers to common questions about the Microsoft Surface Pro AC power cord recall

LINK: https://www.microsoft.com/surface/en-gb/support/warranty-service-and-rec...

Parts eligible for replacement

This recall applies to:
AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015
This recall DOES NOT apply to:
AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
Power supplies with DC power cord for all devices
AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
Surface 3

How do I know if I qualify for a free replacement AC power cord (the cord that plugs into an electrical outlet)?
Surface Pro and Pro 2 customers
All Surface Pro and Surface Pro 2 customers qualify to order one free replacement AC power cord (the cord that you plug into an electrical outlet) for each eligible Surface you own without proof of damage.

Note
The AC power cord can be unplugged from the power supply.

Surface Pro 3 customers
Only customers with Surface Pro 3 devices purchased before 15 July 2015 qualify (newer Surface Pro 3 devices already have the new-style AC power cord). If you have an old-style AC power cord, you can order one free replacement AC power cord for each eligible Surface Pro 3 you own without proof of damage.

Check to see whether you already have a new-style AC power cord (the cord you plug into an electrical outlet).

If you already have a new style power cord as shown below, you do not need a replacement and no further action is needed.