Our quality assurance programme has revealed a potential electrical safety hazard with the above upright freezer. On a few units the switch assembly on the top right hand side has suffered scorch damage due to overheating or arcing inside the Fast Freeze switch.
Indications are that this problem will only occur in exceptionally wet conditions or if liquid is spilt directly over the switch/light assembly.
Please call 0990 73 2255 now.
In the interest of safety, we will arrange for a Service Agent to call on you and modify your freezer, free of charge. This will simply involve replacement of the switch assembly and the addition of earth wiring - and will take about 15 minutes.
Until your freezer is modified:
1. Do not use the Fast Freeze switch.
2. Avoid spilling liquids over the switch and do not use the built-in worktop surface to prepare wet foods.
3. Check that if the unit is under another worktop, it is placed far enough back to avoid liquid dripping off that surface over the switch.
We apologise for any inconvenience this may cause you. No other Goldstar product is affected.