15V11B (15" Portable TV)

Product Type: 
Product Manufacturer: 
Serial number(s): 
102-2308401 to 102-2309400, 102-2417501 to 102-2418500 & 102-2Y37701 to 102-2Y38700
Recall Date: 
Wednesday, 27 August, 2003
Manufactured dates: 
On sale since April 2002
Contact Details: 
Toshiba Customer Care, Hotline on 0800 328 6516
Investigator Name: 



A potential safety issue has been identified with the Toshiba 15V11B 15" portable television which has been on sale through High Street retailers since April 2002.

In certain rare circumstances it is possible that a user could experience an electric shock from this product or from other products (e.g. DVD, VCR or set-top aerial) connected to it. The risk is very low and no injuries have been reported.

Although the risk of electric shock from this TV is very slight, please turn off the set immediately and disconnect it from the mains. Then check the serial number on the back of the set. If the serial number appears within the range shown below, do not plug the set in again until we are able to replace it for you.

The serial numbers of the potentially faulty products fall within three groups:

102-2308401 to 102-2309400
102-2417501 to 102-2418500
102-2Y37701 to 102-2Y38700

Owners of a TV which falls within any of the three serial number ranges above should telephone the free Toshiba Customer Care, Hotline on

0800 328 6516.

Toshiba will then arrange a convenient time to bring a replacement TV to your home and exchange it with the potentially faulty model. Please note that in order for Toshiba to replace affected TVs as swiftly as possible you must ring this number, rather than calling the retailer from whom you bought the TV.

(Published in the national press on the 3 July 2003)