Coolpix 2000 Digital Camera

Product Type: 
Digital camera
Product Manufacturer: 
Nikon
Serial number(s): 
See text below.
Recall Date: 
Thursday, 15 August, 2002
Manufactured dates: 
Contact Details: 
Telephone: 0800 018 8977 from 9am-9pm or visit the Nikon website: http://www.nikon.co.uk
Investigator Name: 

Product Recall Notification

Nikon Coolpix 2000 Digital Camera.

It has been discovered that in rare circumstances during normal use, severe overheating may occur within the battery chamber of this product, sufficient to result in the melting of the outside casing.

The product affected is the Nikon Coolpix 2000 Digital Camera with serial numbers in the ranges:

2010001 - 2042816

2510001 - 2543248

3010001 - 3060980

3510001 - 3561916

4010001 - 4063334

4510001 - 4555696

5010001 - 5014664

5510001 - 5512592

We would like to advise all customers who own a product that is within the serial number ranges above to cease its use immediately and to remove any batteries that may have been installed.

Nikon undertakes to replace all affected products that have been sold. Coolpix 2000 cameras outside of the ranges mentioned and all other Nikon products are unaffected and may be used with complete confidence.

Nikon would like to apologise for this inconvenience and we assure you that we will endeavour to remedy the situation as quickly as possible.

RECALL PROCEDURE.

The procedure for replacing your camera will then be as follows:

1. To ensure that you are inconvenienced as little as possible, we will arrange to have your camera collected and exchanged with a replacement COOLPIX 2000.

2. This will need to be done at an address where there will be someone to hand over your camera, and take receipt of the replacement (this could be a business address)

3. You should return your camera to us without its packaging, accessories, batteries and memory card

4. The replacement camera will come complete with a new warranty slip.

PHONE US

Please contact 0800 018 8977 from 9am-9pm for complete information.
If your camera has a serial number that falls within the numbers above, please phone the appropriate number below and so we can arrange for your COOLPIX 2000 to be exchanged.

UK residents 0800 018 8977 Mon-Sun 9:00am-9:00pm
Republic of Ireland residents 1800 409 282 Mon-Sun 9:00am-9:00pm

If you are not a resident of the UK or Republic of Ireland, you will need to contact the Nikon distributor in your country.

http://www.nikon.co.uk/product_range/digital_compact/recall.htm (An on-line form to submit your details. Nikon will respond within 24 hours).

Nikon
http://www.nikon.co.uk

(Published in the national press on the 13 August 2002. Details also obtained from the Nikon website)