Evidence has come to light of a potential safety problem associated with the SRG Butane Regulator 541.101 manufactured by the German company Schultz and Rackow between September 1996 and November 1997. A very small number of these regulators have been found to fail quality control checks which could result in gas escaping from this product.
The SRG 541.101 Regulator is the blue device that sits on top of a butane cylinder and connects to the hose leading to an appliance. Appliances likely to have this regulator fitted to them are mobile heaters, barbecues and boats, camping and caravan appliances.
NOTE: This instruction excludes regulators factory fitted during this period to new Safel Super Ser, Valor, and DeLonghi mobile heaters. Also, SRG 541.101 regulators with a red dot on top of the regulator are excluded. These have all passed the manufacturers' quality control checks and are therefore not affected.
If you own a bottled gas appliance with one of the regulators detailed above fitted to it we would ask you to take the following action:
Look at the regulator above the operating lever, if the production date stamped on the regulator is between September 1996 (stamped 09.96) and November 1997 (stamped 11.97)
Do not use your gas appliance.
Take the appliance complete with regulator to your authorised Calor retailer who will fit a replacement regulator for you free of charge.
If you are unable to do this, contact your retailer to arrange a visit to undertake this proceedure free of charge.
If you are unsure that your product may be affected or need help, please contact our free helpline
0800 731 3826 or send of the coupon.
No other SRG or calor branded products are affected.
We would like to apologise for the inconvenience that this may cause to our customers.